Shipping/Return Policy

Pioneers in Delicious

Shipping Policy

Orders placed through the Second Nature snacks website are shipped exclusively via UPS.

In-stock orders will ship within 2 business days. If for any reason this is not possible, you will be notified immediately via the email address you provided at checkout. Please note the total time to receive your order depends on the chosen shipping method.

Return Policy

We’re confident that you’ll be happy with your purchase. Please let us know if, for any reason, you are not satisfied with your purchase. Based on the circumstances you will be issued a refund or shipped a replacement item.

If it is requested that you return an item, please follow the guidelines below:

  • Please return items as soon as possible.
  • Indicate the reason for return on the packing slip.*
  • Package the product and slip, and mail to the address below:
    1200 E. 14 Mile Rd.
    Madison Heights, MI 48071

*If you do not have your packing slip, please be sure to include the reason for return, along with your name, e-mail address, and phone number (so we may reach you should we have any questions) and send the package to the address provided above.

A credit for the price of the item and applicable taxes will be applied to your debit/credit card. Shipping and handling charges are not refundable unless a result of an error by Second Nature.

Please contact us if you have any questions regarding a return.

Order Tracking

Once your package has shipped, you will receive an e-mail notification that provides tracking information for your order.